Frequently Asked Questions


Why should I choose to re-use?

Each year over 300 billion single-use coffee cups are manufactured globally. Due to their plastic content, 99% will not be recycled. As takeaway drink consumption grows, so does the problem of waste.

Each time you choose to re-use, even just once a week, you will be helping in the fight against single-use waste. Imagine the massive difference we could make if everyone did the same. Light, bright and beautiful to drink from, with no plastic or metal after taste, with Ecoffee Cup, it’s easy to Choose to Re-use every single day.

If 2 million people chose to re-use just once a week, we would stop 104,000,000 single-use cups going to landfill each year.

Follow us @ecoffeecup and share your #choosetoreuse journey.

Does Ecoffee Cup contain melamine?

Ecoffee Cup is made from Bamboo fibre and corn starch (75%); and Melamine-Formaldehyde resin (25%).

Melamine is an organic base binding compound which is combined with the bamboo fibre in the manufacturing process. This gives the cup its form and function, allowing it to be dishwasher-safe and suitable for hot liquids. Melamine is used in accordance with strict EU regulations. Melamine has been in common use, including food surface tableware, since the 1930’s. This information is included on Ecoffee Cup websites and packaging.

More about melamine

Does Ecoffee Cup contain formaldehyde?

Yes, in accordance with strict EU regulations. Formaldehyde is a component of melamine. Formaldehyde is used in the manufacture of hundreds of household items and occurs naturally as part of human metabolic process, as well as in many fruits and vegetables.

More about formaldehyde

How does Ecoffee Cup test its products to ensure that they are safe?

Ecoffee Cup products are regularly tested by independent institutions, such as Intertek and TÜV Rheinland, to demonstrate the compliance with the EU’s strict LFGB Food Contact safety regulations – namely, (EC) No 1935/2004 and specifically (EC) No 10/2011.

Ecoffee Cup are happy to share these test results with our customers.



Why have you changed the formulation in your most recent Ecoffee Cup?

The team are constantly look to improve Ecoffee Cup, much of it based on customer feedback. Upcoming Ecoffee Cup developments include making the cup microwave-safe and significantly stronger, which will makes the cup even more durable for longer everyday use.

Is Ecoffee Cup “environmentally friendly”?

Yes. Although Ecoffee Cup choose not to use this term in any of communication because it is open to significant interpretation. Ecoffee Cup’s mission is to provide beautiful, practical and affordable products that make a significant contribution towards the reduction of single-use items. Since Ecoffee Cup started in 2014, Ecoffee Cup customers have prevented more than 10 million single-use cups from entering the waste stream and subsequent landfill.

If that’s not “environmentally friendly”, we don’t know what is?

Is Ecoffee Cup biodegradable?

Recent changes to EU law mean that Ecoffee Cup are no longer able to claim the product is biodegradable. In order to meet these rules, a product must biodegrade 90% within 6 months. For all consumer durable products, this is simply not achievable.

Where do you source your bamboo?

The bamboo is sourced from Anji County in Zhejiang province, China, one of the world’s oldest, sustainably-managed forests. They have been commercially harvesting bamboo in this region for several hundred years. The bamboo industry in Anji sustains 10,000 farming families and represents a new face of manufacturing in China: clean and sustainable.

What species bamboo – and does it replace native forests?

Ecoffee Cup bamboo is Phyllostachys Pubescens, native to the region. It is the native forest, (some 600,000 ha.) owned and managed by regional and national governments.

Are chemicals used in processing of bamboo?

None. Unlike bamboo used for the creation of some textiles, bamboo used in Ecoffee Cup products undergoes no chemical treatment. Based on first-hand inspection, by the Ecoffee Cup team, of the processing facility in Anji, they are satisfied that the only additive to our bamboo post-harvest is some baking hot sunshine.

What are sleeve and lid made from?

Ecoffee Cup sleeves, lids and stoppers are made from pure, food-grade silicone – which consists of synthesized silica (sand) and oxygen. They are food contact safe, phthalate and latex-free and suitable for temperatures up to +120C.

Do odours occur and how I can I prevent them?

Odours should not occur. Silicone is chemically inert substance which means that, unlike petrochemical plastics, it should never emit odour. However, it can absorb some odours. Therefore, we always recommend washing lids and sleeves in the dishwasher (top shelf, removed from cup). Also ensure that you avoid storing or washing with metal or conventional polypropylene plastic items, such as storage containers or other plastic cups.

Quick Tips to remove any odours

  • Top shelf dishwasher is always best; avoid washing or storing with conventional plastic or metal items
  • Mix a paste of baking soda and spread over the inside and around the rim of the lid; leave overnight and then wash clean.
  • Store near a small dish of vanilla, lemon or other pleasant-smelling material until the unpleasant odour has disappeared.

What is the maximum / minimum usage temperature?

Cup –

Under LFGB food contact testing protocols (EC) No 10/ 2011:

  • Acetic Acid Liquid = + 100C˚ for one hour
  • Acetic Acid Liquid = + 70C˚ for two hours
  • Recommended max. daily usage + 80-90C˚
  • Recommended min. daily usage – 20C˚


Lid & Sleeve –

  • Recommended daily usage +120 C˚


Why do you use individual packaging?

With delivery in and from Australia, we keep our packaging to a minimum, however, it is vital to ensuring your Ecoffee Cup arrives unscathed. Without packaging comes breakages, and with breakages comes waste. We avoid avoid shrink wrapping, over-size boxes and unnecessary padding, but may use “package peanuts”. See Delivery and Returns for more details.