Contact Us

Web Orders & Inquiries

Thanks for shopping with Ecoffee Cup. Our customer care team are pleased to assist you as best we can.

For all inquiries relating to orders placed through this website ONLY, please email our customer care team:
[email protected]

Please quote your order number in the subject line of all correspondence.

Please note that any returns are only accepted once you have contacted us on the email above.

Returns should then be sent to:

Attention:Ecoffee Cup
PO BOX 6407
VIC 3004

See more information about returns here.


Wholesale Inquiries

We currently sell Ecoffee Cup in over 1000 independent retail outlets, cafes and restaurants worldwide, including Australia, UK, Europe, USA, Japan, South Africa and beyond. If you would like to find out more about opening a wholesale account with us, please email:

AUST & NZ Inquiries
[email protected]

Rest of the World
[email protected]


Customisation & Bespoke Design

We can brand generic Ecoffee Cup’s (MOQ apply) – or create a bespoke, customised Ecoffee Cup to your exact requirements and design (MOQ apply)

Ecoffee Cup have worked with FMCG, NFP’s, universities, facilities management and event companies, caterers and major corporate organisations  – as well as cafes and businesses across the globe.

To find out more, please email our team:
[email protected]

Australian Office

PO Box 6407
Melbourne VIC 3004

Attention: Ecoffee Cup AU

If you wish to know more about Ecoffee Cup please check our FAQs page